When completing your logo purchase, you may come across an error of your payment not processing. The main reason for this is that your bank has refused the payment could the following few scenarios;

  1. Your Bank is registered to a country outside Canada and has restricted International online purchases

  2. You have attempted to use a payment method or credit card type not accepted by our secure payment processor.

  3. Your card has insufficient funds to approve your new purchase.

When using a credit card issued outside of Canada, your bank will most likely decline the transaction due to international online payment as it will see it as a suspicious attempt on the card.

When this happens, please contact your bank and ask them to approve your next attempt from Kreateable.com. If this doesn’t help or you wish to confirm the payment issue with us, you can contact our customer support team for further assistance. Our support team will be able to assist you with your recent attempt on our payment gateway and see if there is more information about your attempt and why it was not processed.

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